Documentation fails when it is too detailed, out of date, or stored somewhere nobody checks. Good documentation is short, current, and easy to find.

What to document first

• - Admin access model and how approvals work.
• - Backup locations, retention, and restore steps.
• - Key suppliers, support routes, and escalation contacts.
• - Network basics: internet circuit, firewall, Wi-Fi, VLANs.
• - Onboarding and leaver checklists.

We can build a documentation pack that supports support, audits, and continuity.